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Manager, IT Applications Management in McLean, VA at Pentagon Federal Credit Union

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
  • Location:
    McLean, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Manager, IT Applications Management


PenFed is hiring a Manager, IT Applications Management at our headquarters in McLean, Virginia. The primary purpose of this job is to plan, track, execute and manage staff for IT Application Management deliverables related to small modifications, defects in merges and/or acquisition (M&A) of a third party financial institution with PenFed.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned

  • Serve as the IT Management representative supporting the IT Application Management Team maintain effective project and resource management skills to ensure that the delivery channels and applications required meet the defined SLA’s. 
  • Work closely with business and technical staff from all areas of the company to identify and provide data conversion solutions to meet business requirements and/or resolve technical issues with the supported systems.
  • Coordinate resources and timetables with the business unit stakeholders and other IT teams to complete high priority projects by setting and committing to aggressive project deadlines when necessary.
  • Support division and corporate risk management objectives through the proper documentation and review of project and change plans. Supervise the introduction of changes in a controlled manner per established corporate and IT policies and procedures.
  • Establish a strong relationship with third-party entities to ensure a proactive understanding of technical capabilities, effectively support enhancements and problem resolution in the assigned systems.
  • Provide proactive leadership and guidance to IT staff utilizing continuous, open communication and effective application of personnel actions and reviews as well as communicating a clear vision and innovative strategies.  
  • Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies within assigned areas in addition to providing improvement opportunities using innovative processes.
  • Conduct system audits by verifying performance of provided services and providing established metrics to VP.
  • Implement disaster recovery and back-up procedures to preserve assets, participate in required exercises, and reinforce existing information security and control structures.  Lead the team to do complete root cause analysis and come up with preventive measures.
  • Evaluate organization outcomes, identify problems, evaluate trends, anticipate requirements, as well as recommend information technology strategies, policies, and procedures.
  • Forecast demand for services, prepare an annual budget, schedule expenditures, analyze variances and initiate corrective action.
  • Maintain quality services by establishing and enforcing division processes and standards.

Education and Experience

Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in Computer Science, Engineering or related field is preferred, ITIL Foundation Certification is preferred.
  • Minimum of ten (10) years’ of experience in technical management experience in application management and production support is required.
  • IBM mainframe and Hogan Banking applications environment experience preferred.
  • Firm understanding of Agile and software development life cycles, Big Data ETL tools and Data Management, Project and Release Management.  Possess in depth technical knowledge in Hogan, Mainframes, Unify, ETL and Java .net based applications.
  • Understanding of M & A processes and member support to enhance the efficiency and effectiveness of these processes is preferred.
  • Experience with robotic process automation is a plus.

Supervisory Responsibility

  • This position may supervise employees depending on the area of focus.

Licenses and Certifications

  • ITIL, PMP, Six Sigma certifications preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*


Limited travel to various worksites is required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-495-7921.