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Manager, IT Network in Chantilly, VA at Pentagon Federal Credit Union

Date Posted: 2/11/2019

Job Snapshot

Job Description

Manager, IT Network


PenFed is hiring a Manager, IT Network in our Chantilly Datacenter, in Chantilly, VA. The primary purpose of this job is to ensure the availability and performance of the voice and data networks on a 24x7x365 basis, and to be responsible for optimizing all aspects of the network/telecom eco-system, including performance, resiliency, availability, resource utilization, and automation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned

  • Provide overall leadership and direction for the Network/Voice Operations team.
  • Supervise personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity.
  • Responsible for employee development, including hiring, cross training, retention and performance evaluations of staff.
  • Manage maintenance to minimize production downtime and maximize network productivity.
  • Ensure compliance with all established policies and procedures and participate in ongoing activities such as incident response and disaster recovery exercises.
  • Monitor network utilization to ensure sufficient bandwidth, resources, and licensing are available to meet user demand.
  • Plan upgrades/expansions by ensuring changes are in place and implemented as necessary.
  • Manage queue to monitor and resolve tickets.
  • Analyze data from multiple sources to identify trends to avert potential problems.
  • Participate in audit activities by gathering evidence and meeting with auditors.
  • Work with ISSO to plan and implement remedial actions to mitigate risks and address any deficiencies identified in the information security policies, procedures and practices.
  • Work to improve procedures and documentation to strengthen the overall resiliency and quality of service provided by the IT infrastructure.
  • Produce and maintain clear, concise, and accurate documentation.

Education and Experience

Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in electronics, computer technology, information systems, or a related field.
  • Minimum of ten (10) years of network and/or telecom management experience, preferably in an enterprise environment.
  • Strong interpersonal skills to handle sensitive and confidential situations. Drive to analyze complex problems and delivering solutions.
  • Strong planning and organizational skills.
  • Strong written and verbal communication skills.
  • Outstanding problem-solving skills with an ability to efficiently identify workarounds and root causes.
  • Demonstrated strength in troubleshooting complex infrastructure incidents and problems with the initiative to seek answers independently.
  • Demonstrated understanding of Network/VOIP concepts required.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Experience managing telco carrier vendors; Strong operational controls background.

Supervisory Responsibility

This position will directly supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-289-4710.