This site uses cookies. To find out more, see our Cookies Policy

Senior Counselor, Relocation in Alexandria, VA at Pentagon Federal Credit Union

Date Posted: 11/27/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Senior Counselor, Relocation


The primary purpose of this job is to be responsible for the overall management of inventory properties.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Manage the day to day operation of the Inventory Division:
    • Work with referring partners to handle vacant property
    • Negotiate bids, repairs, contracts, and addendums with partners
    • Manage all property repairs to get property prepared for listing
  • Ability to interact in an adviser role with agents and partners:
    • Counsel agents on leads through email, phone and texting
    • Will be direct contact with partners regarding leads, escalation on business challenges and on referral business through email, phone and texting
    • Provide guidance to agents on the best course of action with challenges that occur with a lead.
  • Assign agents to properties and maintain constant contact and communication with the agent through follow-up on all files assigned to the agent.
  • Represent the company to PenFed members, outside affiliates through our actions and words when counseling the member on the phone, email and or texting.
  • Participate in and develop workshop materials for Relocation and Inventory Trainings.
  • Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules and regulations.
  • Consistent high referral conversion on all business assigned to agents through the senior counselor’s workload.
  • Organize daily workload and assigns tasks to specific members of the agent team and Relocation Director.
  • Back-up other counselors as appropriate and when required what duties/tasks will the employee be required to perform. (This will vary based on the file, the business program, the client and the actions) This could include any of the following but not limited to:
    • Call the lead, agent and partner
    • Assign the lead, agent and partner
    • Follow-up with the lead, agent and partner
    • Handle file(s) escalation
    • Direct liaison with management
    • Mentor counselors
  • Work closely with management to make sure the department is running efficiently to grow buyer and seller lead business through networking functions and programs with partners. Recommend opportunities for cost savings.
  • Responsible for maintaining the relationship between the partner and BHHS PenFed Realty as well as with the BHHS PenFed Realty Agent.
  • Responsible for mentoring other counselors and is the first step in escalating business challenges to the Manager or the Relocation Director.
  • Responsible in assisting in growing business relationships with business partners with the objective of receiving more buyer and seller leads.

Education and Experience

Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in a related field is preferred.
  • Minimum of five (5) year of experience in customer service, real estate, and relocation services is required.
  • Must possess strong technology, organizational, time management skills.
  • Work in a fast-paced environment as a self-motivator.
  • Must have excellent ability and desire to mentor and be an example to counselors.
  • Show growth in leadership with a drive to grow with the position and company.

Supervisory Responsibility

This position will not directly supervise employees.

Licenses and Certifications

  • gCertified, GMS or CRP, eCertified, MRP is preferred.
  • Licensure as a Real Estate Agent with appropriate real estate board is preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*


Limited travel to property locations may be required.

About Us

Berkshire Hathaway PenFed Realty, LLC is a  full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets.  Founded in 2006, we are a wholly owned subsidiary of one of the country’s largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect.  PenFed’s products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena.  With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.

Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-289-4710.