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Supervisor, Collections in Alexandria, VA at Pentagon Federal Credit Union

Date Posted: 1/18/2019

Job Snapshot

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Job Description

Supervisor, Collections


PenFed Credit Union is hiring a Supervisor, Collections in Alexandria, Virginia.  The primary purpose of this job is to oversee the daily operations of a DCC collection team.  Subordinates may include any combination of Consumer (Senior) Specialists, (Senior) Real Estate Counselors, Specialty Collection Counselors and/or collateral liquidation functions.         

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned

  • Supervise daily operation of a collection team within Delinquency Control, ensuring collectors' compliance with PenFed policies and procedures and all applicable government regulations.    
  • Perform in the capacity of an experienced collector for the most complex collection activities, providing assistance and guidance to subordinates and training with these issues.                                                                             
  • Review unit’s collection activity, identifying trends and assessing unit effectiveness.                                                                  
  • Perform duties related to staff development such as performance evaluation and training.                                                                 
  • Compile data for DCC management for use in management reports and presentations.                                                                         
  • Assist in the monthly identification of loans to be charged off.             
  • Review past due member accounts to ensure quality of work by subordinates and provide direction for next steps to resolve delinquencies.
  • Monitor calls conducted/received by staff to ensure quality, effectiveness, and procedural/regulatory compliance.                                       
  • Collect and analyze data on accounts, reporting trends and profiles to the Manager.
  • Appear as witness on behalf of the credit union on legal matters involving collections as directed.                                                                  
  • Approve accounts for repossession within authority; coordinates repossession of collateral with Repossession Specialist(s).             
  • Review Federal, State and local regulations pertaining to debt collection, ensuring unit compliance.                                                     
  • Act as liaison between PenFed and vendors (PSCU, First Data).                                                    
  • Conduct interview(s) for potential employee candidates and make recommendations to management regarding applicant(s).                                                                    
  • This is not intended to be an all-inclusive list of job duties.               

Education and Experience

Equivalent combination of education and experience is considered.

  • Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.                                                                    
  • Three to five years’ debt collection experience; one year prior supervisory experience, either as a Senior Specialist/Counselor or other substantive supervisor experience required                                                                       
  • Knowledge of Federal, State and local regulations concerning debt collection regulations required.   
  • Strong oral and written communication skills required.                        
  • Supervisory experience required. 
  • Familiarity with bankruptcy and collateral liquidation policy and procedures required.                                                      

Supervisory Responsibility
This position will supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*


Ability to travel to various worksites and be on-call is required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-289-4710.