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Supervisor, Loss Mitigation in Omaha, NE at Pentagon Federal Credit Union

Date Posted: 11/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Omaha, NE
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Supervisor, Loss Mitigation


PenFed is hiring a Supervisor, Loss Mitigation in Omaha, Nebraska. The primary purpose of this job is to lead and monitor the daily activities of the Loss Mitigation team, ensuring the timely and accurate completion of financial hardship requests. This role will assist staff in analyzing loan files to determine compliance with PenFed, investor, and VA guidelines; in addition to regulatory requirements.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned

  • Plan, direct, supervise and evaluate workflow, daily operations and execution of loss mitigation activities.
  • Provide guidance and leadership to loss mitigation staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
  • Monitor daily work for accuracy and completeness of financial hardship applications to ensure loans meet all applicable requirements.
  • Plan, schedule, lead, and evaluate effective staff meetings in support of strong communication and department effectiveness.
  • Assist with team building activities or employee engagement to help maintain positive moral.
  • Assist team members with escalated calls, daily assigned tasks and complex issues.
  • Manage the Senior Loss Mitigation Analysts and Loss Mitigation Analysts in the maintenance of efficient workflow to minimize turnaround time of financial hardship requests.
  • Complete daily, weekly, and monthly reports for Lending Services management.
  • Assist Loss Mitigation leadership with the development and implementation of loss mitigation underwriting policies and procedures.
  • Maintain advanced knowledge of internal policies, applicable federal and state laws and regulations concerning real estate and consumer lending.
  • Review proposed changes to policies and procedures, forms, training materials and other documents.
  • Assist with writing and administering staff performance appraisals. Coordinate training and development to ensure performance goals are established and progress is monitored.
  • Participate in cross-divisional projects and provide support to other departments as required.
  • Monitors the loss mitigation mailbox to ensure prompt response to inquiries.
  • Ensure the acceptability of collateral.
  • Serve as Acting Manager in the absence of the Loss Mitigation Senior Manager

Education and Experience

Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in Accounting, Finance, Business or other related area is preferred.
  • Minimum of three (3) to four (4) years ‘experience in Loss Mitigation is required.
  • Minimum of seven (7) years’ of experience in Real Estate and Consumer Lending is required.
  • Previous supervisory or team lead experience is preferred.

Supervisory Responsibility

This position will mentor and supervise Senior Loss Mitigation Analyst, Loss Mitigation Analyst and Quality Assurance Analyst employees.

Licenses and Certifications

  • National Mortgage Origination License (SAFE/NMLS) is required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*


Limited travel to various worksites is required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-289-4710.